Support
Remote support
Already in touch with Cognima? Use the personal session link we sent you. You decide when we may view or control your screen.
Request remote supportinfo@cognima.eu
How it works
Four clear steps.
- 01
Open the link
Use the session link sent to you directly by Cognima.
- 02
Start HelpWire
Open the downloaded HelpWire Client.
- 03
Give permission
Click Grant Access during our call.
- 04
Stop at any time
Close HelpWire or revoke access.
Secure support
You remain in control.
We use remote support only for a specific request that you submitted to Cognima.
Every session requires your permission.
You can stop the connection immediately.
Never share passwords by chat or email.
Unattended access is not enabled by default.