Remote support
Already in touch with Cognima? Use the personal session link we sent you. You decide when we may view or control your screen.
Your session
We cannot view or control anything until you click Grant Access.
Only start after direct contact with Cognima.
Four clear steps.
- 01
Open the link
Use the session link sent to you directly by Cognima.
- 02
Start HelpWire
Open the downloaded HelpWire Client.
- 03
Give permission
Click Grant Access during our call.
- 04
Stop at any time
Close HelpWire or revoke access.
You remain in control.
We use remote support only for a specific request that you submitted to Cognima.
- Every session requires your permission.
- You can stop the connection immediately.
- Never share passwords by chat or email.
- Unattended access is not enabled by default.