Knowledge assistant
One chat assistant turns scattered documentation into a sourced answer
Technical education client · Machine maintenance
Before a technician could act on a fault, they first had to guess which manual, electrical schematic or system held the answer. Now they ask one plain-language question and get an answer with the exact source attached.
Result
The technician gets a sourced answer with the file and page it came from, never a guess.
Before Cognima
- Ask around or search separate manuals and systems one at a time
- Try to match the right document to the fault by trial and error
With Cognima
- Ask one plain-language question in the chat
- The assistant selects the right source itself, every time
- Delivery model
- Chat application over existing manuals and data
- Human oversight
- Technician stays in control; no bypass of safety steps
- Data & IP
- Client-owned manuals, schematics and event data